Return Policy

Thank you for choosing Sherryshirt. We are always committed to providing you with high-quality festive apparel and a pleasant wearing experience. However, we also understand that when shopping for clothing online, occasional dissatisfaction may arise due to size differences, personal preferences, or visual perception of the actual product. To address this, we have established a clear, reasonable, and easy-to-follow return policy to protect your legitimate rights and ensure that the entire process is efficient and transparent.

I. Return and Exchange Eligibility

We understand that every customer has different expectations for their purchases, so we have established relatively broad and reasonable return and exchange conditions. While ensuring the quality of products for resale, we strive to accommodate your reasonable needs to the greatest extent possible.

1. Time Frame

• You have 30 calendar days from the date of package delivery to submit a return or exchange request. Requests submitted beyond this period will not be accepted. We appreciate your understanding.

2. Product Condition Requirements

• Items must be returned in unworn, unwashed, and unaltered original condition.

• The item itself, along with all original packaging, tags, labels, and accessories (such as attached belts or spare buttons), must be complete and undamaged.

• For hygiene reasons, certain intimate apparel items (such as underwear, swimwear, etc.) cannot be returned once the sealed packaging has been opened, unless there is a clear manufacturing defect or an incorrect item was shipped.

3. Acceptable Reasons for Return or Exchange
We accept return/exchange requests under the following circumstances:

• Incorrect Size: If the selected size is too large or too small, you may request an exchange or return.

• Item Does Not Match Description: If the received item significantly differs in color, style, or fabric from what is shown on the website.

• Manufacturing Defects: Such as loose stitching, broken zippers, holes in the fabric, or other quality issues not caused by the customer.

• Wrong Item Shipped: If the item you received does not match the style, color, or size on your order.

• Change of Preference: Even if there are no quality issues with the item, you may still return it as long as it meets the "Product Condition Requirements" stated above.

4. Non-Returnable Items
To maintain a fair and honest shopping environment, the following items will not be accepted for return or exchange:

• Items that have been worn, washed, ironed, or altered in any way.

• Items whose tags, labels, or original packaging have been removed or damaged.

• Items showing signs of use, such as stains, damage, or odors caused by the customer.

• Clearance items, final sale items, or items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.

• Requests submitted beyond the 30-day return window.

II. Return Process Instructions

To ensure that your return request is processed quickly and accurately, please follow the steps below strictly. Each step is essential and cannot be omitted.

Step 1: Submit a Return Request

• Initiate your return request via email. Please send your request to customer@sherryshirt.com, with the email subject line formatted as: "Return Request + Your Order Number" (e.g., Return Request #SH1001).

• In the body of the email, clearly state the reason for return (e.g., size too large, quality issue, wrong item shipped, etc.) and attach at least 2–3 clear photos showing the actual condition of the item (including both overall views and close-up details) so that we can verify the situation promptly.

Step 2: Obtain a Return Authorization Number

• After receiving your request email, we will review it within 1–2 business days. Upon approval, we will reply to you via email with a Return Merchandise Authorization (RMA) Number and the return shipping address.

• Please Note: Do not send the item back before receiving the RMA Number. Otherwise, we will not be able to identify your package, which may result in rejection or processing delays.

Step 3: Pack and Ship the Return

• After receiving the RMA Number, carefully pack the item (along with all original packaging, tags, and accessories) to ensure it is not damaged during transit.

• Clearly write your RMA Number on the outside of the package so that we can quickly identify it upon receipt.

• Please use a trackable shipping service and retain the shipping receipt and tracking number. We recommend purchasing shipping insurance or opting for a declared-value service, as the sender bears responsibility for any loss or damage that occurs during return transit.

Step 4: Receipt and Quality Inspection

• Upon receiving your return package, we will complete the quality inspection within 3–5 business days. The inspection includes checking whether the item remains in its original condition, whether tags are intact, and whether there are any signs of use.

• If the inspection is passed, we will officially accept your return or exchange request. If the inspection fails (for example, the item shows signs of customer-inflicted damage or does not meet the return conditions), we will contact you via email to inform you of the situation and may ship the item back to you.

Step 5: Refund or Exchange Processing

• For Returns (Refund): After the inspection is passed, the refund will be credited back to the original payment account used for the purchase. Due to varying processing times among different banks or payment channels, the refund may take 5–10 business days to appear in your account. The refund amount will be the purchase price of the item (excluding the original shipping cost, unless the return is due to quality issues or a wrong item shipped on our part, in which case the shipping cost will also be refunded).

• For Exchanges: If you requested an exchange (e.g., for a different size), we will arrange to ship the exchange item within 3–5 business days after receiving and inspecting the returned item. The shipping cost for the exchanged item will be covered by us (applicable only to the first exchange request; if additional exchanges are requested, shipping costs will be borne by you).

III. Shipping Cost Responsibility

A clear and transparent shipping cost policy helps reduce unnecessary misunderstandings. The specific rules are as follows:

• Returns due to our fault (e.g., quality issues, wrong item shipped, item does not match description): We will bear the full return shipping cost as well as the original shipping cost. Please pay the return postage upfront, and we will reimburse you along with the refund (proof of shipping cost is required).

• Returns due to non-our-fault reasons (e.g., incorrect size selection, change of preference, color not as expected, etc.): The return shipping cost will be borne by you, and the original shipping cost will not be refunded. For exchanges, we will cover the shipping cost for the first exchange shipment only; the cost of returning the original item to us will be your responsibility.

• Special Note for International Returns: As our website serves customers across multiple countries and regions, international returns involve customs, duties, and longer transit times. If you are returning from outside our shipping origin country, please ensure that you accurately complete all customs declaration information and that the return package can clear customs smoothly. Any additional fees incurred due to customs holds or return of the package will be borne by the sender.

IV. Important Notes and Reminders

• Keep All Documentation: Throughout the return process, please retain your order confirmation email, return request email correspondence, shipping receipt, and tracking number for future reference.

• Tracking Timeframes: Transit time for return shipments is not counted within our processing timeframe. If the tracking information shows that your return package has been delivered, but you have not received a confirmation email from us within 5 business days, please contact us via email for an inquiry.

• Free Gifts: If your purchase included a free gift, you must return the gift along with the item. If the gift cannot be returned in its original condition, we reserve the right to deduct its value from the refund amount.

• Partial Returns: For partial returns within the same order, the refund amount will be calculated proportionally based on the actual number of items returned. The original shipping cost will not be refunded (unless the entire order is returned due to our fault).

• Contact Method: All return-related communications and inquiries should be conducted via the official email address customer@sherryshirt.com. Email is the most formal and traceable form of communication, enabling us to maintain complete service records for you. Our team will respond to every email within 1–2 business days.

We hope that this detailed return policy will give you greater peace of mind with every purchase at Sherryshirt. We understand that excellent after-sales service is a vital cornerstone of brand trust, and we will always treat every order with sincerity and responsibility, doing our utmost to alleviate any concerns you may have. If you still have any questions after reading this policy, please do not hesitate to contact us via our official email—we are always happy to assist.

Thank you again for your trust and support. May Sherryshirt bring you many more pleasant shopping memories.