sherryshirt Return & Refund Policy

At sherryshirt, we want you to shop with confidence. If there is a problem with your order, our Customer Service team is available to assist you.

Please read the following policy carefully before requesting a return, exchange, or refund.

30-Day Return Period

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a return, the product must generally be:

• Unused and unworn

• Unwashed

• In its original condition

• Returned with all original tags attached

• Returned in the original packaging where applicable

Products showing signs of wear, washing, alteration, damage occurring after delivery, or missing original tags may not qualify for a refund.

How to Start a Return

Before returning any product, please contact us at:

customer@sherryshirt.com

When contacting us, please provide:

• Your order number

• The item or items you would like to return

• The reason for your return

• Clear photos if the product arrived damaged, defective, or incorrect

Our Customer Service team will review your request and provide the appropriate return instructions once the return has been approved.

Please do not send products back before receiving return instructions from us, as unauthorized returns may result in processing delays.

Return Shipping

Customer-Initiated Returns

If you choose to return an item because of a change of mind, size preference, color preference, or another reason that is not caused by an error from sherryshirt, you will be responsible for the return shipping costs.

We recommend using a shipping service that provides tracking when returning your package.

Return shipping costs may vary depending on the shipping carrier, package size, and destination.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us with your order number and clear photographs showing the issue.

For eligible claims resulting from an error on our part, sherryshirt will cover the applicable return shipping costs and provide instructions for completing the return.

Non-Returnable Items

For hygiene, health, or safety reasons, certain products cannot be returned, including:

• Earrings and body jewelry

• Swimwear after the hygiene liner has been removed

• Socks and hosiery

• Clearance products clearly identified as Final Sale before purchase

These exclusions do not limit any mandatory rights available to you under applicable consumer protection laws.

Exchanges

Eligible products may be exchanged for another available size or color.

Please contact customer@sherryshirt.com before sending an item back for exchange. Our team will first confirm whether the requested replacement size or color is available.

If your preferred replacement is unavailable, we will contact you to discuss the available alternatives.

Refunds

After your returned item arrives, it will be inspected before the refund is approved.

Once approved, refunds are generally processed within 3–5 business days following inspection.

Refunds will be returned to the original payment method used for the purchase.

After sherryshirt processes a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Original Shipping Charges

Original shipping fees are generally non-refundable when a customer returns an order for reasons unrelated to an error by sherryshirt.

If the return is caused by an incorrect, damaged, or defective product provided by us, eligible shipping charges will be addressed as part of the resolution.

Import duties, customs fees, taxes, or similar charges collected directly by government or local authorities are generally not refundable by sherryshirt.

Inspection of Returned Products

All returned products are reviewed before a refund or exchange is approved.

Where permitted by applicable law, we may decline a refund or reduce the refundable amount if the returned product does not satisfy the return conditions described in this policy.

Examples may include products that have been:

• Worn

• Washed

• Altered

• Damaged after delivery

• Returned without their original tags

Returning Your Package

Customers should follow the return instructions provided by our Customer Service team.

For returns arranged by the customer, we recommend keeping your shipping receipt and tracking information until the return and refund process has been completed.

sherryshirt cannot confirm that a return has been received until the package reaches the designated return location.

Problems With Your Order

If you notice a problem with your order, please contact us as soon as possible so that we can review the situation and determine the appropriate solution.

Depending on the nature of the issue, we may ask you to provide photographs or other relevant information to help us verify the problem.

Need Assistance?

If you have questions regarding a return, exchange, or refund, please contact:

sherryshirt Customer Service
Email: customer@sherryshirt.com

Please include your order number whenever possible so that we can locate your order and assist you more efficiently.

Our Customer Service team aims to respond within 24 business hours.

Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory rights available to customers under applicable consumer protection laws.