Terms of Service

Welcome to Sherryshirt. This Service Policy is designed to clearly and comprehensively set out the product features we offer, the scope of our services, and the relevant terms and conditions you need to observe when using this website. We believe that transparent rules are the foundation of a sound shopping experience and a crucial prerequisite for building long-term trust. Before you browse, register, or place an order, we sincerely recommend that you read this policy in full to ensure that you fully understand your rights and responsibilities.

This online store, www.sherryshirt.com, is operated on a daily basis by HONGKONG KATE LIMITED, which is responsible for all aspects of daily operations, product supply, and the provision of related services. Sherryshirt, as the company's online apparel brand focusing on festive atmospheres and personal style, leverages its parent company's deep expertise in international trade, supply chain management, and quality control to consistently offer global consumers apparel that is both uniquely designed and comfortable to wear. HONGKONG KATE LIMITED assumes full responsibility for all aspects of this website's operations, including technical maintenance, product listings, order processing, logistics, and after-sales services, and bears the corresponding legal liability. Each time you browse, register, or make a purchase on this website, you are deemed to have acknowledged and agreed to be bound by this Service Policy and its related terms.

I. Product and Service Descriptions

Sherryshirt is dedicated to providing customers with festive apparel that combines aesthetic appeal with practical value. Our product range covers multiple festive themes and everyday personal style scenarios. In terms of design, we place emphasis on color coordination, silhouette optimization, and attention to detail, striving to help wearers project confidence and personality in various settings.

1. Product Information Sources
All product information displayed on this website, including but not limited to product names, prices, colors, sizes, fabric compositions, care instructions, product images, and textual descriptions, is reviewed and published by HONGKONG KATE LIMITED based on actual samples and materials provided by our suppliers. We endeavor to ensure that all information is accurate. However, due to objective factors such as monitor settings, lighting conditions during photography, and printing processes, slight color or texture differences between the actual product and on-screen display may occur. These are normal visual variations and are not considered as products not matching their descriptions.

2. Product Availability and Supply
Product inventory on this website is updated in real time. Adding an item to your shopping cart does not reserve stock; inventory is only formally allocated upon successful order submission and payment completion. In rare cases where an ordered item is actually out of stock due to inventory update delays, we will notify you via email promptly and offer an alternative solution or issue a full refund. Refunds will be credited back to your original payment account within 3–5 business days.

3. Product Usage Instructions
Before wearing all apparel products, we recommend that you carefully read the care and maintenance instructions provided on the product page and on the attached tags. Damage caused by improper washing, ironing, drying, or handling does not fall under the category of quality defects and will not be eligible for return or exchange. We suggest choosing the appropriate washing method based on the fabric composition to extend the lifespan of your garments.

II. Website Terms of Use

When using this website, you agree to comply with the following basic rules of use to ensure the site remains safe and stable, while also protecting your own rights and those of other users.

1. Account Registration and Information Accuracy
If you register an account on this website, you are responsible for providing true, accurate, and complete personal information and for keeping it updated to ensure its validity. You bear full responsibility for all activities conducted under your account, including but not limited to ordering, payment, and posting comments. Any losses incurred due to inaccurate information or unauthorized use of your account will be borne by you.

2. Prohibited Conduct
When using this website, you shall not engage in the following:

• Maliciously attacking, interfering with, or disrupting the website's servers, network systems, or security measures;

• Using any automated programs, crawlers, or data scraping tools to extract website content or data;

• Posting any unlawful, infringing, defamatory, obscene, threatening, or discriminatory content;

• Impersonating any person or falsely claiming affiliation with any entity;

• Infringing upon the intellectual property rights of Sherryshirt or HONGKONG KATE LIMITED in any manner, including but not limited to trademarks, copyrights, and trade dress.

3. Intellectual Property Statement
All content on this website, including text, images, icons, logos, page designs, source code, and databases, is owned by HONGKONG KATE LIMITED or its licensors and is protected by applicable intellectual property laws. Without our prior written consent, no individual or entity may reproduce, distribute, display, modify, or use such content for commercial purposes in any form. The Sherryshirt brand name, logo, and related graphic elements are registered trademarks of our company and may not be used without authorization.

III. Order and Payment Terms

1. Formation of Contract
After you submit an order and complete payment on the website, you will receive an order confirmation email from us. This email indicates that we have received your purchase request but does not signify that the contract has been formally established. The sales contract between us is deemed formally concluded and effective only when you receive our shipping confirmation email.

2. Payment Methods
This website accepts a variety of major international payment methods. All transactions are settled in United States Dollars (USD). During the payment process, your payment information will be transmitted through encrypted channels. We undertake not to store or disclose your sensitive payment data, such as credit card numbers or passwords.

3. Prices and Currency
All product prices displayed on this website are in USD and do not include import duties, value-added taxes, or other taxes imposed by the destination country. If you have any questions regarding prices or charges, please contact us via our official email.

4. Order Cancellation
You may request to cancel your order via email before the order status changes to "Shipped." We will make every effort to process your cancellation request. However, if the order has already entered the packing or dispatch process, it cannot be cancelled, and you will need to follow the procedures set out in our Return Policy. Price differences arising from exchange rate fluctuations or price adjustments after payment confirmation will not be refunded.

IV. User Reviews and Feedback

We welcome and encourage users to share authentic product experiences and reviews on our website. Every comment you provide serves as valuable reference for other shoppers and helps us continuously improve our products and services.

1. Review Posting Guidelines
Your reviews should be truthful, objective, courteous, and directly related to the product being reviewed. We reserve the right to review, edit, or remove comments that do not comply with the following requirements:

• Contain abusive language, personal attacks, discriminatory remarks, or indecent content;

• Contain commercial advertisements, promotional information, or external links;

• Are repeated, duplicate, or substantially similar content;

• Contain fabricated facts or malicious defamation.

2. Use of Reviews
By posting reviews, photos, or other content on this website, you agree to grant HONGKONG KATE LIMITED a worldwide, perpetual, royalty-free, and sublicensable right to use such content, including but not limited to displaying or referencing it on the website, social media, advertising, and other marketing materials. We will respect your right of attribution when referencing your content.

V. Limitation of Liability and Disclaimer

1. Service Provided "As Is"
This website and the content, products, and services provided therein are offered on an "as is" and "as available" basis, without any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement of third-party rights.

2. Limitation of Liability
To the fullest extent permitted by applicable law, HONGKONG KATE LIMITED shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of data, loss of goodwill, or cost of substitute goods, whether such damages arise in contract, tort, negligence, or otherwise, even if we have been advised of the possibility of such damages.

3. Force Majeure
We shall not be liable for any delay, interruption, or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorist attacks, strikes, government actions, epidemics, cyberattacks, system failures, or carrier-related issues. In such circumstances, we will make reasonable efforts to mitigate the impact and notify affected customers in a timely manner.

4. External Links
This website may contain links to third-party websites or resources provided for your convenience. We do not assume any responsibility for the content, accuracy, security, or availability of such external sites. Your access to external links is at your own risk.

VI. Policy Amendments and Updates

We reserve the right to revise, update, or modify any provisions of this Service Policy at any time. The revised policy will be posted on this page with the date of the latest update indicated. For material changes, we will provide reasonable notice via email or website announcement. The revised terms take effect from the date of publication. Your continued use of this website after the effective date of such revisions constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of the latest policies.

VII. Communication and Contact

All matters relating to this Service Policy, including but not limited to policy inquiries, usage feedback, order issue reporting, and complaints or suggestions, shall be communicated through our official email address. We are committed to responding to every email with thorough and detailed replies within 1–2 business days. Email communication allows both parties to retain a complete written record and is the most reliable channel for dispute resolution and information verification.

VIII. Governing Law

This Service Policy and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from this policy or related transactions shall first be resolved through friendly negotiation between the parties. If negotiation fails, the dispute shall be submitted to the competent courts of the Hong Kong Special Administrative Region for adjudication.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.