Shipping Policy

Thank you for choosing Sherryshirt. We understand that from the moment you place an order, you eagerly await the safe arrival of your package. To that end, we have established a stable and efficient global logistics system and maintain long-term partnerships with multiple internationally renowned courier companies, striving to deliver every item to you safely and promptly. This Shipping Policy is designed to clearly and transparently explain order dispatch, shipping timeframes, shipping methods, and shipping costs, helping you fully understand the entire process from order placement to delivery.

This online store, www.sherryshirt.com, is operated and managed on a daily basis by HONGKONG KATE LIMITED, which is fully responsible for all warehousing, order packing, shipping, and transportation-related after-sales matters for all products sold on this website. Sherryshirt, as a brand under this company, leverages its parent company's mature global supply chain network and logistics resources to deliver reliable and smooth delivery services to customers worldwide. All orders placed through this website are uniformly arranged for shipment by HONGKONG KATE LIMITED, which bears corresponding logistical responsibilities.

The shipping process involves multiple stages—from order confirmation and warehouse picking, to packaging and dispatch, handover to the courier, international transit, customs clearance in the destination country, and final delivery. Each step is staffed with dedicated personnel for coordination and follow-up. To help you reasonably estimate delivery times and reduce anxiety caused by logistical uncertainties, we have divided our shipping policy into four core sections: Dispatch Time, Shipping Time, Shipping Methods, and Shipping Costs, each explained in detail below.

I. Dispatch Time (Processing Time)

Dispatch time refers to the period from when you successfully place an order and complete payment to when we hand over the package to the courier. This period primarily includes order verification, inventory confirmation, product selection, quality checks, and secure packaging.

• Standard Processing Timeframe: The vast majority of orders will be packed and handed over to the courier within 1–3 business days. Business days do not include weekends or public holidays.

• Order Confirmation: After submitting your order, you will receive an order confirmation email containing your order number and purchase details. If you do not receive the confirmation email within 24 hours of placing your order, please check your spam folder or contact us via our official email address.

• Peak Periods: During major holidays, promotional events, or extreme weather conditions, order processing times may be extended. If foreseeable delays occur, we will post relevant announcements on our website—please keep an eye out.

• Address Verification: To ensure smooth delivery, we recommend carefully verifying your shipping address (including recipient name, complete street information, contact phone number, postal code, etc.) before submitting your order. If the package cannot be delivered or is returned due to incorrect or incomplete address details, any additional shipping costs and re-delivery fees will be borne by the buyer and will not be refunded.

II. Shipping Time (Delivery Timeframe)

Shipping time refers to the estimated number of days from when the package is handed over to the courier to when it is finally delivered to your designated address. As we offer delivery services to multiple countries and regions worldwide, shipping times may reasonably vary by destination.

• Standard Shipping Timeframe: Under normal circumstances, after the package is handed over to the courier, the estimated shipping time is 5–12 business days. The exact timeframe depends on factors such as the distance to the destination country or region, customs clearance efficiency, and local delivery performance.

• Remote Areas: For geographically remote or less accessible areas, shipping time may be extended to 15 business days or more. If your shipping address falls into such a category, we will notify you via email of the estimated delivery timeframe after dispatch.

• Customs Clearance: During international shipping, packages must go through customs inspection in the destination country. Clearance time is independently controlled by each country's customs authority and is beyond our control; it may occasionally cause additional delays of 2–5 business days. We commit to including complete customs documentation with every shipment to help expedite the clearance process.

• Tracking Information Updates: After dispatch, we will send you a tracking number and tracking link via email. Please note that tracking information is usually available 24–48 hours after the package has been physically handed over to the courier. If no tracking updates are found after 3 business days, we recommend first contacting the courier directly. If the issue remains unresolved, you are welcome to contact us via our official email for assistance.

III. Shipping Methods

We provide a unified standard shipping service for our global customers. All orders are shipped via Standard International Courier Service. The specific carrier will be selected from our long-term courier partners (such as DHL, FedEx, UPS, USPS, or equivalent local postal services in various countries) based on your shipping address, package weight, and current shipping capacity.

• Uniform Shipping Standards: Regardless of your order amount, all packages receive the same level of shipping service, including tracking numbers and basic shipping coverage.

• Package Tracking: Every order comes with end-to-end tracking. You can check the real-time location and status of your package on the carrier's official website using the tracking number provided.

• Signature Requirement: Most shipping methods require a signature from the recipient or an authorized designee upon delivery. If you are unable to sign for the package in person, we recommend coordinating with the local courier in advance regarding alternative delivery arrangements. Any costs incurred due to package return resulting from failed delivery attempts will be borne by the buyer.

• Customs Duties and Import Taxes: During international shipping, the destination country's customs may levy import duties, value-added taxes, or other related fees in accordance with local laws and regulations. These fees are the responsibility of the recipient and are not included in our shipping charges. As customs policies vary widely across countries, we recommend that you consult your local customs office for specific tax and duty information before placing an order to avoid unexpected additional expenses.

IV. Shipping Costs

We adhere to a transparent and straightforward shipping cost structure. Shipping fees are calculated based on the total order amount (the actual payment amount after any discount codes or promotions have been applied) and are uniformly applied worldwide according to the following two tiers:

• Standard Shipping Fee:
  When your order total is below 49.00 USD, a shipping fee of 9.99 USD applies. This fee covers the entire chain of services, including packaging, domestic and international transportation, and tracking.

• Free Shipping (Order Over Threshold) :
  When your order total reaches or exceeds 49.00 USD, you will enjoy free shipping. That is, you will not be charged any shipping fees, and your order will still be shipped with the same standard shipping timeframe and service quality. The order total is calculated based on the actual amount paid for the goods, excluding any taxes or additional fees.

• Shipping Costs and Returns: If you request a return for personal reasons (such as size issues or change of preference), the original shipping fee (i.e., 9.99 USD) will not be refunded. If a return causes the original order amount to fall below 49.00 USD, free shipping eligibility will be automatically revoked, and the corresponding original shipping fee will be deducted from your refund. If the return is due to our fault (e.g., wrong item shipped, quality issues), both the original shipping cost and the return shipping cost will be borne by us.

V. Order Consolidation and Split Shipments

• Consolidated Shipments: If you place multiple orders on the same business day with the same shipping address, we may consolidate them into a single package to save shipping resources. The consolidated package will still be shipped according to the earliest estimated dispatch date among the original orders.

• Split Shipments: If your order contains multiple items and some cannot be dispatched simultaneously due to inventory allocation reasons, we may split the shipment into multiple packages. You will not be charged any additional shipping fees for this. We will notify you via email of any split shipments and provide individual tracking numbers for each package.

VI. Shipping Exceptions and Resolution

Although we strive to ensure every package arrives safely, unforeseen issues may occasionally occur during international shipping. We have established the following response plans for common problems:

• No Tracking Updates for an Extended Period: If your package shows no tracking updates for more than 10 business days after dispatch, please first check with the carrier's official website. If no information is available, please contact us via our official email, and we will proactively communicate with the courier to investigate and provide feedback as soon as possible.

• Package Shows "Delivered" but Not Received: If the tracking status indicates that the package has been delivered but you have not actually received it, we suggest checking around your premises (e.g., doorman, property management, neighbors, or front porch). If you still cannot locate it, please immediately contact the local courier for the delivery signature record or proof of delivery. At the same time, inform us via email so we can assist in initiating a delivery investigation.

• Package Damaged in Transit: If you receive a package with obvious outer packaging damage or damaged items, please make a note or take photos as evidence at the time of signing. Contact us via email within 3 business days of signing, attaching photos of the outer box, photos of the damaged item(s), and your order number. We will process a return, exchange, or partial compensation based on the actual situation.

VII. Shipping Address Changes

• Address Change After Order Placement: If you need to change your shipping address after placing an order, please contact us via our official email as soon as possible and before the order status changes to "Shipped." We will do our best to assist with the modification, but once the package has been handed over to the courier, the address cannot be changed. Any additional costs incurred due to late submission of address change requests, resulting in failed delivery or package return, will be borne by the buyer.

• Package Reshipment: If a package is returned to our warehouse due to incorrect recipient address or failed delivery attempts, we can arrange reshipment at your request. However, the reshipping cost will be borne by you. If you choose not to have the package reshipped and instead request a refund, we will deduct the original shipping fee and any related costs incurred during the return process before refunding the remaining balance.

Shipping services are an essential part of the online shopping experience. Sherryshirt is always committed to continuously optimizing logistics solutions, shortening delivery cycles, and improving package safety and information transparency. We understand that every wait carries expectations, so we promise to handle every shipping step with the utmost sincerity and responsibility. If you encounter any questions or concerns during the shipping process, you are welcome to contact us via our official email. Thank you again for your trust and support in Sherryshirt—may every shopping journey be smooth and enjoyable.